Technical Support Channels
A One–Hour Support Ticket Response Time Guarantee
All your assistance requests will be replied to in no more than sixty minutes after the trouble ticket or email has been submitted. If your issue calls for additional assistance from a system administrator, we will forward the trouble ticket or the e–mail to the person in charge, in a timely manner then leave a comment to inform you that more time will be needed for arriving at the optimal solution. And if you make use of the Optional Managed Services package, all of the tasks included there will be performed whenever you desire.
A Premium Tech Support Service
We’ll be online for you 24x7 to reply to any questions that you may have about our Site Control Panel or any of the apps that we have installed for you on the dedicated web hosting server. If you also need help with server admin procedures, you can take a glance at our Optional Managed Services package, which includes data backup hard drive space, OS updates on a weekly basis, server monitoring and rebooting services, as well as installation and problem troubleshooting services
An Intuitive Help Section
We have equipped the Site Control Panel with an elaborate knowledge base, which features in–depth explanations of all its features and functionalities. Moreover, we have created in–depth video tutorials that will further demonstrate to you how to carry out a given action or resolve a regularly experienced issue. All the help articles and the tutorial videos are easily reachable from every section of the Site Control Panel via the Help and Videos buttons situated in the top right corner.