Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center

  • You can find almost all the answers to your questions in the intuitive Help Center section integrated into your Site Control Panel. It offers an ever–expanding repository with regularly asked questions and detailed help articles contributed by our capable client support team.

  • Top quality support service
  • Tutorial Video Clips

  • We have prepared a selection of step–by–step video tutorials that visually show how you can tackle a common issue connected to your hosting account. You can find the video tutorials in the Help Center.

  • Intuitive help center
  • A Sixty–Minute Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24x7x365 technical support service and feature a sixty–minute ticket response guarantee. Our qualified technicians will be online 24/7/365 and will sort out any issue that you could possibly chance upon within maximum 1 hour after the helpdesk ticket submission. In most instances, an answer will be provided to you in less than 20 minutes.